Abhishek Kumar Maurya

Staff Software Engineer — AI agent platforms (MCP, evals) and front-end platform delivery in React/TypeScript, Python/Java

Hyderabad, India +917842740174 akm.nitt@gmail.com github.com/xpressabhi linkedin.com/in/akm85

Immediately available; open to in-office, hybrid, or remote roles from Hyderabad

Summary

Staff Software Engineer with 16+ years across the stack: agent architectures, tool orchestration, and evals first, backed by deep React/TypeScript frontend craft and hands-on Python/Java backend ownership. Founded ServiceNow's Agentic Developer Platform (adopted by 20+ teams via hands-on onboarding), led a 9-person engineering team there, and designs agent systems end-to-end — tool contracts and orchestration, eval-gated rollout (golden sets, LLM-as-judge), governance via AI Agent Studio, shipped ALA from requirements to GA. Ex-co-founder with direct client delivery experience; enterprise-grade UI with testing and accessibility.

Skills

AI & Agentic Engineering

AI agents, Agent UIs, MCP workflows, Claude Code, LLM APIs (Anthropic, OpenAI, Gemini), LangChain / LangGraph, Prompt engineering, Tool orchestration, Multi-model systems, Multi-agent orchestration, REAct agents, LLM evals (golden sets, LLM-as-judge), Agent evaluation & guardrails, Human-in-the-loop agent design (plan → approve → execute → verify), AI governance (AI Agent Studio / Control Tower), RAG / keyword retrieval (BM25, FTS5)

Frontend & Platform

JavaScript (ES6+), TypeScript, React, Next.js, Redux Toolkit, RTK Query, Node.js, Webpack, Vite, PWA

Backend & Data

Python, FastAPI, SQLite, Java, REST APIs, MongoDB

Architecture

System design, Scalable frontend architecture, Design patterns, Developer productivity, Metadata-driven development

Reliability & Quality

Jest, React Testing Library, Playwright, Performance optimization, Performance profiling & tuning (production regressions, budgets), WCAG / ARIA accessibility

CI/CD & Tooling

GitHub Actions, Jenkins, Docker

Observability

Sentry, LogRocket, Datadog, Sumo Logic, Agent observability (reasoning traces, tool-selection errors, cost/latency), On-call & incident command

Work experience

Staff Software Engineer · ServiceNow, Hyderabad Oct 2023 – Aug 2026

AI Agents, MCP, Python, TypeScript, React, Node.js, Java

Designed ALA's agent architecture (tool contracts, delta-analysis flow, eval checks); built requirements to delivery; EA Mar 2026, GA Apr 2026; one-click release notes and update-set descriptions, CAB-ready.
Set the consolidation architecture: App Summary from Now Assist skills to AI Agent Studio; one generic flow replacing 4-provider settings (Now LLM, Gemini, OpenAI, Anthropic) — less maintenance, smaller monthly model-change test surface.
Legacy test coverage for update sets + source control + team dev: <20% to 95%, Feb–Mar 2026 in 4 weeks, using ADP; demoed to 7 teams, 20+ teams adopted.
Stabilized inherited Table Builder (UI/API fixes); grew entry points 1→4: standalone homepage, legacy table/form-builder entry, App Engine, ServiceNow Studio.
Same for Workspace Builder: inherited, mostly built; owned Studio support and UI/API fixes.
Owned front-end performance for the builder surfaces: profiled and diagnosed production regressions, fixed render and bundle hotspots, held performance budgets.
Instrumented agent quality in production: reasoning traces, tool-selection and hallucination error tracking, rollback paths, cost/latency dashboards feeding failures back into evals.
Human-gated autonomy: chat → plan → explicit approval → execution → verification, with per-action approvals (script, intent, target scope) and rollback/hand-back paths — checkpoints structural, not advisory.
On-call and incident command for enterprise customer-facing surfaces.
Tech-lead 9-dev team on 2-week sprints (~8 team-wide customer cases/sprint); day-to-day ~60% hands-on coding, PR and architecture reviews, 10% mentoring, 30% cross-team coordination; full-stack case ownership across React surfaces and Java/Glide backend (update sets, source control, team dev, ATF); shadowed juniors on rotation.

Senior Software Engineer · Rippling, Bengaluru Oct 2022 – Aug 2023

JavaScript, React, TypeScript, Node.js, Python, Playwright, Sentry, LogRocket

Contributed to frontend infrastructure and global engineering initiatives; identified codebase problem areas, drove improvement proposals, interviewed candidates, and mentored junior engineers.

Lead Engineer · Reputation, Hyderabad Sep 2020 – Sep 2022

JavaScript, Node.js, React, Python, RTK Query, Sumo Logic

Led the Actions Team frontend, migrating the application from Angular to React and cutting page load time in half.
Delivered the Actions feature and management dashboard; raised accessibility compliance from 80% to 95% for a broad user base.
Built maintainable, scalable, and testable features; mentored junior developers and reviewed code.

Co-Founder / Lead Developer · Worktech Software, Hyderabad Jul 2017 – Aug 2020

JavaScript, Node.js, MongoDB, Meteor, REST APIs

Built products and services using JavaScript, Node.js, MongoDB, Meteor, and REST APIs.
flexzone.in (2018-2020): aggregator of cafés into coworking spaces.
hospeto.in (2017-2018): video consultation platform for doctors, with health record and billing management.

Senior Developer · Eze Software Group, Hyderabad Jun 2016 – Jun 2017

REST APIs, MS SQL

Developed and improved an order-management system for real-time trading related to short selling.
Maintained EzeLocate and DataFeed for locating short inventory and real-time stock-data processing.

Project Leader · Oracle, Hyderabad Jun 2010 – May 2016

Java, Oracle Database, Oracle ODI, SQL/PLSQL

Developed and improved Plan Copy and Benefits Relationships systems using Java, Oracle Database, Oracle ODI, and SQL/PLSQL.
Completed the Benefit Plan Copy project, reducing test-to-production HRMS data setup time by 80%.

Selected AI work

Agentic Developer Platform (ADP) ServiceNow · Creator — Multi-team bootstrap and governance infrastructure for Claude Code, MCP servers, agents, and skills. Built in four weeks on a multi-agent orchestration pattern, rolled out to 7 pilot squads across 20+ teams with 20+ skills and 20+ agents.

MCP-driven engineering workflows ServiceNow · 20+ teams — Integrated MCP-driven agentic workflows into the engineering lifecycle organization-wide. Reduced research and debugging effort by approximately 95% while improving accuracy.

Build Agent, ServiceNow Studio ServiceNow · App Engine — Elevated App Engine with agentic workflows for AI-assisted application creation, flow generation, and tool orchestration across 35+ metadata types and 11 domains. Built on the planning pattern (think first, then execute) with a metadata-aware, multi-model (Claude default; Now LLM + Claude on Bedrock), self-healing agentic architecture.

Release lifecycle & app summary agents ServiceNow · Now Assist for Creator — Automated delta analysis, human-readable release notes, and CAB-ready deployment manifests: documentation time from hours to a single click. Built on the REAct agentic framework (reason → act → observe). Ships as the Release lifecycle documentation agent in Now Assist for Creator.

Projects

SpendIQ Copilot (live) — Conversational spend-analysis agent: LangGraph ReAct over SQLite + FTS5 with SQL guardrails (SELECT-only, read-only connections), an AST-whitelisted calculator instead of eval, and a 14-case golden-set eval harness with majority voting, all passing

ordo (live) — On-device vision-language model built on Qwen2-VL-2B with llama.cpp across a GGUF quantization ladder, deployed to iPhone (A16), with a private photo eval set, per-stage TTFT decomposition, and LoRA accuracy recovery

Revision (live) — Local-first Tauri desktop app for principal-level interview prep: FSRS-5 spaced repetition, drag & air gestures, single SQLite file, fully offline. DSA / system design / AI / behavioral decks with glassmorphic review, cloze + KaTeX, and 53-week analytics

Education

National Institute of Technology (NIT), Tiruchirappalli — Master of Computer Applications (MCA) · 2007-2010

Banaras Hindu University (BHU), Varanasi — BSc (Hons), Mathematics · 2003-2006

Abhishek Kumar Maurya · Hyderabad, India